Privacy Policy
At EMKAAN, your privacy matters to us. This Privacy Policy explains how EMKAAN Architecture + Engineering Consultancy (“EMKAAN”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit emkaan.com or engage with our services.
By using this Website, you consent to the practices described in this Policy. We are committed to handling your data responsibly and in line with the UAE Personal Data Protection Law and, where applicable, the EU General Data Protection Regulation (GDPR).
INFORMATION WE COLLECT
We collect information that you provide to us directly, as well as data gathered automatically when you use the Website. This may include:
• Identity and contact details, such as your name, email address, and phone number, that you submit through our forms or enquiries.
• Project information you share when requesting a consultation, quotation, or design proposal.
• Technical data, including your IP address, browser type, device information, and operating system.
• Usage data describing how you navigate and interact with the Website.
• Cookies and similar tracking data collected in line with our Cookies Policy.
COOKIES, ANALYTICS & TRACKING
Our Website uses cookies and similar technologies to ensure it functions correctly, to remember your preferences, and to analyse traffic. We also use analytics tools such as Google Analytics and Google Tag Manager, which collect information about your visit through cookies.
You can control or disable cookies through your browser settings or our cookie consent banner, although some features of the Website may not work properly as a result. For full details on the cookies we use and how to manage them, please refer to our Cookies Policy.
HOW WE USE YOUR INFORMATION
We use the information we collect for legitimate business purposes and only to the extent necessary. In particular, we use your data:
• To respond to your enquiries and provide the services, proposals, and quotations you request.
• To operate, maintain, secure, and improve the Website and to understand how visitors use it.
• To send updates or marketing where you have consented, and to meet our legal, regulatory, and contractual obligations.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We may share your information only in the following limited circumstances:
• With trusted service providers, such as hosting, analytics, and email partners, who process data on our behalf under appropriate safeguards.
• With professional advisers, contractors, or partners involved in delivering your project, where necessary.
• With authorities or regulators where required by law, or to establish, exercise, or defend our legal rights.
DATA RETENTION & SECURITY
We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy, to comply with our legal obligations, or to resolve disputes. When data is no longer required, it is securely deleted or anonymised.
We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse, including secure SSL encryption and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the following rights in relation to your personal data:
• The right to access the personal data we hold about you and to request a copy of it.
• The right to request the correction of inaccurate or incomplete information.
• The right to request the deletion of your data where there is no legal reason for us to keep it.
• The right to object to or restrict certain processing, including direct marketing.
• The right to withdraw your consent at any time and to lodge a complaint with the relevant supervisory authority.
INTERNATIONAL DATA TRANSFERS
EMKAAN is based in Dubai, United Arab Emirates, and the data we collect may be processed in, or transferred to, countries outside your country of residence, including by our service providers. Where personal data is transferred internationally, we take reasonable steps to ensure it remains protected by appropriate safeguards, such as standard contractual clauses or equivalent measures, consistent with applicable data protection laws.
CHILDREN’S PRIVACY
Our Website and services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
CHANGES TO THIS POLICY & CONTACT US
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page indicates when the Policy was last revised, and we encourage you to review it periodically.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at Info@emkaan.com or +971 4 432 9231, or write to us at Office 201, 48 Burj Gate, Sheikh Zayed Road, Dubai, UAE.